Shipping & Returns
Shipping Policy
(Important - Please Read)
All Sales Are Final
PLEASE READ
FREIGHT DAMAGE - LBO PREFERRED CARRIER
All shipments have to be checked thouroughly by removing packing materials either cardboard box or shrinkwrap before driver leaves.
If merchandise has been received damaged, it must be signed for at the time of delivery by driver and customer stating freight damage.
AGAIN, SHIPMENT MUST BE CHECKED FOR DAMAGE AND SIGNED STATING SUCH BY DRIVER BEFORE DRIVER LEAVES.
LBO's preferred freight carriers will not honor concealed freight damages unless the shipment is signed for as damaged at the time of delivery. This includes deliveries to an installer or warehouse.
All shipments signed for as damaged, must be reported to LBO within 24 hours. Images of damaged products must be included. Waybill / invoice must be included with signature of driver stating 'Freight damage'.
Once notified, LBO will work with the customer for repairs or replacements of damaged merchandise at no additional expense to the customer.
If the shipment is not signed as damaged by DRIVER, LBO cannot submit a freight claim and will not be responsible for damages.
Our Shipping policy includes one scheduling appointment call from freight company, curb service delivery (see below) and one delivery attempt from freight company. Any charges resulting from additional services will be the customers responsibility. This includes but not limited to re-delivery charges, inside delivery charges, or daily storage fees.
Deliveries are made from Monday to Friday 9 to 5 unless other arrangements are made. Customer or customer's agent must meet freight truck. All deliveries need a signature for customers protection.
If mechandise is not accepted, Customer is responsible for the delivery and the return cost and the 25% restocking fee. If furniture is undeliverable due to customers directions, customer is responsible for the delivery and return costs plus 25% restocking fee.
Additional services but not limited to are: Refusal ($100), Lift-Gate ($115-$230), Residential ($100), Inside Delivery ($130), Call prior with appointment ($50), Schools/Churches/Country clubs ($120), Construction site ($100), or Reconsign ($125) . WE RESERVE THE RIGHT TO BILL YOU IF THESE SERVICES ARE USED!
- Most of our sales are custom made special orders, and Lost Bwana Outfitters will do everything possible to assist our customers in making the correct choice and avoiding mistakes.
- Orders for custom furniture are considered final. Each return must be considered on a case-by-case basis, and we will assist in handling a return within these guidelines.
- Do not return anything to the Lost Bwana Outfitters location! Do not return to any location without prior approval in writing. Not following these instructions may result in additional shipping charges and other charges at the customer's expense.
- The customer is responsible for shipping back to the factory warehouse. All actual costs of the "free shipping" provided by LBO will be subtracted.
- Lost Bwana Outfitters appreciates your business, and will do everything reasonable to earn and maintain your trust and respect.
- If product is not a special order like an umbrella base etc, there will be a 25% restocking fee.
- LBO is not responsible for shipping costs to or from!
- Lost Bwana Outfitters is not responsible for to or from shipping.
- (888) 320 1161